Description of Goods
While we strive to provide 100% accurate descriptions of our products, achieving absolute precision in measurements, colors, and shapes can be challenging for certain items. As our luxury handmade furniture is crafted and finished by hand, slight variations may occur. The photographic representation of the products may not perfectly match the actual item.
Due to the lost wax casting process used in our brass furniture, natural characteristics such as surface variations and faint pin-sized marks, that are intrinsic to brass crafted through this method, contributing to the unique, organic style that defines our pieces and aligns with modern luxury decor.
Product Care
Brass is an exceptionally durable material, making it ideal for both indoor and outdoor use. However, sharp objects may scratch the surface patina. Over time, brass will naturally oxidize and lose its shine, particularly in coastal or high-salinity environments. This aging process is a normal characteristic of handcrafted brass and can be easily reversed.
We offer two finishes for our brass furniture: Polished Brass (Gold) and Matte Black.
- Matte Black: This finish is completely maintenance-free and retains its original appearance over time.
- Polished Brass: To preserve the authenticity of the material, we intentionally avoid applying a lacquer coating. This allows you to easily restore its original shine whenever needed. Simply use a metal polish cream and gently buff the surface with a clean, soft cloth.
Production/Delivery Timeline
- Every piece is made to order, with production taking a minimum of 8 - 10 weeks.
- We’ll provide a confirmed timeline once your order is finalized, ensuring your piece is crafted just for you.
While we strive to fulfill your order promptly, occasional delays during transit may occur beyond our control.
Return & Refund Policy
Custom Order Pieces
- Because each custom piece is crafted to your specifications, all custom made items are final sale.
- Cancellations, returns, or exchanges are not accepted once production has begun, except in cases of manufacturer defect or transit damage.
- A deposit may be required at the time of order and is non-refundable if cancelled for reasons unrelated to defect or damage.
All Other Products
- A return may be initiated within 7 days of delivery.
- All returns are subject to a 25% restocking fee.
- Items must be in original packaging and like-new condition. Products with scratches, stains, modifications, or signs of use cannot be accepted.
- Buyer is responsible for return shipping charges. Original delivery/shipping costs are non-refundable.
- Returns must be received and inspected at our warehouse before refunds are issued. Please allow up to 30 days for processing.
Non-Returnable Items
- Final Sale items
- Custom made products, unless there's a manufacturer defect or transit damage.
- Items not in their original condition or packaging.
Refunds & Credits
- Refunds will be issued in the original form of payment. If the original method is unavailable, a store credit will be provided.
- Taxes will be refunded where applicable by law.
- Delivery fees will only be refunded in cases of verified manufacturer defect or transit damage.
Damaged or Defective Item Policy
Inspection & Reporting
- Please inspect your order carefully upon delivery.
- Any visible damage must be noted on the delivery receipt and reported to us immediately.
- Claims for damage or defects must be submitted within 7 calendar days of delivery.
- Damage not reported within this timeframe will be considered unacceptable and not eligible for return or exchange.
How to File a Claim
- Email us (contact@chantrliving.com) with:
- Clear photos of the item and packaging (including labels for upholstered goods).
- A copy of your proof of purchase (order confirmation or receipt).
- Please do not refuse undamaged items, as this may result in redelivery and storage fees.
Resolution Options
- Depending on the nature of the issue, we may:
- Provide a replacement (in-stock or made-to-order).
- Offer a partial refund or discount for minor blemishes.
- Arrange for a local repair with reimbursement.
- Issue a refund (purchase price + taxes). Delivery fees will be refunded only if the damage is verified as transit-related or a manufacturer defect.
Refunds & Credits
- Refunds will be processed in the original form of payment (cash/check refunds may take up to 15 business days).
- Delivery fees are non-refundable unless the item was defective or damaged in transit.
- Restocking fees may apply to returns that are not related to damage or defect.
- If an item is returned because it does not fit through an entryway or into a space, the refund will be issued as a store credit, minus delivery and restocking fees.
- Refunds are processed after the returned item has been received and inspected at our warehouse. Please allow up to 30 days for completion.
Description of Goods
Each piece of solid acacia wood furniture is one of a kind, with its own natural colors, shades, and grain patterns. Features such as cracks, knots, holes, or splits are not imperfections but inherent characteristics that highlight the authenticity of real wood and the artisan craftsmanship behind our luxury handmade furniture.
Over time, natural movement between wood planks may occur due to changes in weather, environment, and humidity. This is expected in solid wood and reflects its living nature.
Product Care
To maintain the beauty of your acacia wood furniture:
- Wipe up spills immediately with a soft, damp cloth and dry thoroughly.
- Avoid harsh chemicals; use mild soapy water or a wood-specific cleaner, wiping along the grain.
- For rough finishes, use a soft cloth or brush rather than synthetic materials.
- Protect surfaces with coasters or pads, and avoid dragging objects across the furniture.
- Keep your furniture indoors, away from direct sunlight and excess moisture to prevent fading, cracking, or mold.
Routine Maintenance
- Clean regularly and check hardware for any loosening.
- For minor stains, gently use a baking soda paste if needed.
- Avoid abrasive or acidic cleaners to preserve the natural elegance of your luxury handmade pieces.
Production/ Delivery Timeline
- Every piece is made to order, with production taking a minimum of 8 - 10 weeks.
- We’ll provide a confirmed timeline once your order is finalized, ensuring your piece is crafted just for you.
While we strive to fulfill your order promptly, occasional delays during transit may occur beyond our control.
Return & Refund Policy
Custom Order Pieces
- Because each custom piece is crafted to your specifications, all custom made items are final sale.
- Cancellations, returns, or exchanges are not accepted once production has begun, except in cases of manufacturer defect or transit damage.
- A deposit may be required at the time of order and is non-refundable if cancelled for reasons unrelated to defect or damage.
All Other Products
- A return may be initiated within 7 days of delivery.
- All returns are subject to a 25% restocking fee.
- Items must be in original packaging and like-new condition. Products with scratches, stains, modifications, or signs of use cannot be accepted.
- Buyer is responsible for return shipping charges. Original delivery/shipping costs are non-refundable.
- Returns must be received and inspected at our warehouse before refunds are issued. Please allow up to 30 days for processing.
Non-Returnable Items
- Final Sale items
- Custom made products, unless there's a manufacturer defect or transit damage.
- Items not in their original condition or packaging.
Refunds & Credits
- Refunds will be issued in the original form of payment. If the original method is unavailable, a store credit will be provided.
- Taxes will be refunded where applicable by law.
- Delivery fees will only be refunded in cases of verified manufacturer defect or transit damage.
Damaged or Defective Item Policy
Inspection & Reporting
- Please inspect your order carefully upon delivery.
- Any visible damage must be noted on the delivery receipt and reported to us immediately.
- Claims for damage or defects must be submitted within 7 calendar days of delivery.
- Damage not reported within this timeframe will be considered unacceptable and not eligible for return or exchange.
How to File a Claim
- Email us (contact@chantrliving.com) with:
- Clear photos of the item and packaging (including labels for upholstered goods).
- A copy of your proof of purchase (order confirmation or receipt).
- Please do not refuse undamaged items, as this may result in redelivery and storage fees.
Resolution Options
- Depending on the nature of the issue, we may:
- Provide a replacement (in-stock or made-to-order).
- Offer a partial refund or discount for minor blemishes.
- Arrange for a local repair with reimbursement.
- Issue a refund (purchase price + taxes). Delivery fees will be refunded only if the damage is verified as transit-related or a manufacturer defect.
Refunds & Credits
- Refunds will be processed in the original form of payment (cash/check refunds may take up to 15 business days).
- Delivery fees are non-refundable unless the item was defective or damaged in transit.
- Restocking fees may apply to returns that are not related to damage or defect.
- If an item is returned because it does not fit through an entryway or into a space, the refund will be issued as a store credit, minus delivery and restocking fees.
- Refunds are processed after the returned item has been received and inspected at our warehouse. Please allow up to 30 days for completion.
Description of Goods
While we strive to provide 100% accurate descriptions of our products, achieving absolute precision in measurements, colors, and shapes can be challenging for certain items. As our luxury handmade furniture is crafted and finished by hand, slight variations may occur. The photographic representation of the products may not perfectly match the actual item.
Due to the lost wax casting process used in our brass furniture, natural characteristics such as surface variations and faint pin-sized marks, that are intrinsic to brass crafted through this method, contributing to the unique, organic style that defines our pieces and aligns with modern luxury decor.
Product Care
Aging & Oxidation
Because bronze contains a high amount of copper, it naturally oxidizes over time when exposed to the elements:
- Bronze will slowly develop a green patina, aging into a Verdi Green tone.
- Green will deepen into a darker green hue as it continues to oxidize.
This natural aging process gives each piece a unique character over time.
Maintenance & Care
To maintain the original appearance of your bronze fountain or sculpture, regular care is essential.
The most effective method is waxing, which:
- Helps remove surface oxidation and dirt
- Protects the bronze from moisture and environmental exposure
- Preserves the finish and sheen
Which Wax to Use:
- Use Brown Wax for Bronze finishes
- Use Clear Wax for Green finishes
- We recommend Kiwi Wax, though other waxes specifically designed for bronze care are also suitable.
How Often to Wax:
- Several times per year is ideal
- Wax more frequently in humid climates or during extreme weather conditions
How to Apply Wax
- Apply Wax: Use a paintbrush to apply a thin, even coat of wax. Focus on detailed areas that may trap dirt or moisture.
- Let It Set: Allow the wax to sit for a few minutes.
- Polish: Buff the surface with a clean rag or electric buffer until a natural shine appears.
- Repeat if Needed: If oxidation is still visible, reapply wax and polish again.
Production/Delivery Timeline
- Every piece is made to order, with production taking a minimum of 8 – 10 weeks.
- We’ll provide a confirmed timeline once your order is finalized, ensuring your piece is crafted just for you.
While we strive to fulfill your order promptly, occasional delays during transit may occur beyond our control.
Return & Refund Policy
Custom Order Pieces
- Because each custom piece is crafted to your specifications, all custom made items are final sale.
- Cancellations, returns, or exchanges are not accepted once production has begun, except in cases of manufacturer defect or transit damage.
- A deposit may be required at the time of order and is non-refundable if cancelled for reasons unrelated to defect or damage.
All Other Products
- A return may be initiated within 7 days of delivery.
- All returns are subject to a 25% restocking fee.
- Items must be in original packaging and like-new condition. Products with scratches, stains, modifications, or signs of use cannot be accepted.
- Buyer is responsible for return shipping charges. Original delivery/shipping costs are non-refundable.
- Returns must be received and inspected at our warehouse before refunds are issued. Please allow up to 30 days for processing.
Non-Returnable Items
- Final Sale items
- Custom made products, unless there's a manufacturer defect or transit damage.
- Items not in their original condition or packaging.
Refunds & Credits
- Refunds will be issued in the original form of payment. If the original method is unavailable, a store credit will be provided.
- Taxes will be refunded where applicable by law.
- Delivery fees will only be refunded in cases of verified manufacturer defect or transit damage.
Damaged or Defective Item Policy
Inspection & Reporting
- Please inspect your order carefully upon delivery.
- Any visible damage must be noted on the delivery receipt and reported to us immediately.
- Claims for damage or defects must be submitted within 7 calendar days of delivery.
- Damage not reported within this timeframe will be considered unacceptable and not eligible for return or exchange.
How to File a Claim
- Email us (contact@chantrliving.com) with:
- Clear photos of the item and packaging (including labels for upholstered goods).
- A copy of your proof of purchase (order confirmation or receipt).
- Please do not refuse undamaged items, as this may result in redelivery and storage fees.
Resolution Options
- Depending on the nature of the issue, we may:
- Provide a replacement (in-stock or made-to-order).
- Offer a partial refund or discount for minor blemishes.
- Arrange for a local repair with reimbursement.
- Issue a refund (purchase price + taxes). Delivery fees will be refunded only if the damage is verified as transit-related or a manufacturer defect.
Refunds & Credits
- Refunds will be processed in the original form of payment (cash/check refunds may take up to 15 business days).
- Delivery fees are non-refundable unless the item was defective or damaged in transit.
- Restocking fees may apply to returns that are not related to damage or defect.
- If an item is returned because it does not fit through an entryway or into a space, the refund will be issued as a store credit, minus delivery and restocking fees.
- Refunds are processed after the returned item has been received and inspected at our warehouse. Please allow up to 30 days for completion.