Returns & Refunds

Returns, Cancellations & Refunds

Made-to-order Items

Returns:

Made-to-order items may be returned under the following conditions:

You must contact us within 14 days of delivery to request a return.
Items must be unused, in like-new condition, and in their original packaging.
The buyer is responsible for return shipping costs.
A 20% restocking fee will be deducted from the refund for approved returns that are not related to verified shipping damage or a verified manufacturer defect. Original shipping charges are non-refundable, except in cases of verified shipping damage or manufacturer defect.
Returns must be received and inspected at our warehouse before refunds are issued.

Cancellations:

Our made-to-order pieces are handcrafted specifically for you. Because production begins shortly after your order is placed, cancellation requests are subject to the following:

Within 48 hours of placing your order: You may cancel your order for a full refund.
After 48 hours, but before your order ships: If production has already begun, cancellations are subject to a 20% production cancellation fee. The remaining balance, along with the full shipping fee, will be refunded.
After your order has shipped: Orders cannot be canceled.

In-Stock Items

You must contact us within 14 days of delivery to request a return.
Items must be unused, in like-new condition, and in their original packaging.
The buyer is responsible for return shipping costs.
A 20% restocking fee will be deducted from the refund for approved returns that are not related to a verified manufacturer defect or shipping damage.
Returns must be received and inspected at our warehouse before refunds are issued.
Original shipping charges are non-refundable unless the return is the result of our error, a verified manufacturer defect, or shipping damage.

Custom Orders

Custom-made and personalized pieces are created specifically to your specifications and are final sale. These items cannot be canceled, returned, or exchanged once production has begun, except in cases of a verified manufacturer defect or shipping damage.

In Case of Damage

Please inspect your order carefully upon delivery. Any visible damage must be noted on the delivery receipt at the time of delivery and reported to us immediately.

Damage that is not noted on the delivery receipt may be considered customer-caused damage and may not be covered. Any damage, defect, or concern must be reported within 14 days of delivery, along with photos of the product and packaging.

If your item arrives damaged due to transit or has a verified manufacturing defect, we will work with you to determine the best resolution, which may include repair, replacement, or return.

If a return is approved due to verified shipping damage or a manufacturer defect, the purchase price, applicable taxes, and delivery fees will be refunded.

Natural Materials & Handcrafted Variations

Many of our pieces are individually handcrafted using natural materials. Variations in color, texture, grain, patina, finish, oxidation, and subtle surface markings are natural characteristics of the materials and handcrafted process. These variations make each piece unique and are not considered manufacturer defects.

Non-Returnable Items

The following items cannot be returned:

Final Sale items.
Custom-made or personalized products, except in cases of verified manufacturer defect or shipping damage.
Products that have been used, assembled, modified, or damaged after delivery.
Products not returned in their original packaging.

Refund Processing

Returns must be received and inspected at our warehouse before refunds are issued.

Please allow up to 30 days for processing once the returned item has been received.

Approved refunds will be issued to the original method of payment. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

Applicable taxes will be refunded where required by law.