Refund policy

Because each custom piece is crafted to your specifications, all custom made items are final sale.
Cancellations, returns, or exchanges are not accepted once production has begun, except in cases of manufacturer defect or transit damage.
A deposit may be required at the time of order and is non-refundable if cancelled for reasons unrelated to defect or damage.

You must contact us within 7 days of delivery to arrange a return.
The item(s) must be returned within 30 days of delivery.
All returns are subject to a 25% restocking fee.
Items must be in original packaging and like-new condition. Products with scratches, stains, modifications, or signs of use cannot be accepted.
Buyer is responsible for return shipping charges. Original delivery/shipping costs are non-refundable.
Returns must be received and inspected at our warehouse before refunds are issued. Please allow up to 30 days for processing.

Final Sale items
Custom made products, unless there's a manufacturer defect or transit damage.
Items not in their original condition or packaging.

Refunds & Credits

Refunds will be issued in the original form of payment. If the original method is unavailable, a store credit will be provided.
Taxes will be refunded where applicable by law.
Delivery fees will only be refunded in cases of verified manufacturer defect or transit damage.